Kirstin is the registered manager of the Manse residential home, she ensures a hands on approach to management whilst ensuring over all governance. With a strong commitment to delivering high-quality, person-centred care that promotes dignity, independence, and wellbeing.
Kirstin has extensive experience leading care teams, ensuring regulatory compliance, and creating a safe, welcoming environment where residents feel valued and supported.
"I started my carer in health and social care at the age of 16 working alongside some inspirational nurses and carers who encouraged and supported me to develop my skills and knowledge. These individuals demonstrated what a great care should look like. I hold levels 2 and 3 in health and social care and a level 5 in health and social care management.
"My leadership style focuses on empowering staff through training, mentorship, and open communication, enabling them to provide exceptional care while maintaining the highest professional standards. I believe that building trusting relationships with residents, their families, healthcare professionals, and the wider community is essential to achieving positive outcomes.
"I am passionate about continuous improvement and strive to foster a culture of kindness, respect, and excellence. By embracing best practices and encouraging innovation, I work to ensure that every resident receives personalised care tailored to their individual needs, preferences, and life experiences.
"Above all, I believe that a care home should be more than just a place to live—it should be a place where people feel at home, remain connected to their community, and enjoy a fulfilling and meaningful quality of life"
Katy supports Kirstin in ensuring that The Manse meets the highest standards of care and professionalism. Highly skilled and extremely dedicated, Katy is totally committed to making The Manse Care Home a place of excellence, always striving for improvement in everything we do.
"As Deputy Care Home Manager, I am committed to supporting the delivery of outstanding, person-centred care while helping to create a safe, compassionate, and welcoming environment for residents, their families, and our team.
"I hold a degree in psychology, level 2, 3 and 4 in health and social care and a level 5 in leadership and development.
"Working closely with the Care Home Manager, I help oversee the day-to-day running of the Manse, ensuring high standards of care, regulatory compliance, and continuous quality improvement. I am passionate about leading by example, supporting staff development, and promoting a positive culture where residents are treated with dignity, respect, and kindness.
"I believe that every individual deserves care that reflects their unique needs, preferences, and life experiences. By building strong relationships with residents, families, healthcare professionals, and colleagues, I strive to ensure that everyone feels listened to, valued, and supported.
"I take pride in fostering teamwork, encouraging open communication, and maintaining a caring environment where residents can enjoy the highest possible quality of life. My goal is to help ensure that our home is a place where people feel safe, respected, and truly at home."
Bethan is our Senior Team Leader: her drive and enthusiasm has seen her rise through the ranks to a senior role within the team. She leads by example, always having time to help residents and staff.
"I started at the Manse as a care assistant in 2021, I was given the opportunity to develop my career first as a team leader and now as the senior team leader.
"As a Senior Team Leader, I am dedicated to ensuring that every resident receives compassionate, high-quality, person-centred care in a safe, respectful, and welcoming environment.
"My role involves supporting management and carers, coordinating daily care delivery, and ensuring that residents' individual needs, preferences, and choices are always at the heart of the care we provide. I am committed to maintaining excellent communication with residents, their families, healthcare professionals, and the wider team to promote positive outcomes and continuity of care.
"I am passionate about developing and motivating colleagues, encouraging teamwork, and fostering a positive culture built on kindness, dignity, and respect. By promoting best practice and continuous learning, I help create an environment where both residents and staff can thrive.
"My aim is to ensure that the Manse is a place where residents feel safe, valued, and supported to live fulfilling lives, while providing reassurance and confidence to their loved ones every step of the way."
The team leaders at The Manse are a dedicated, compassionate and person-centred group of individuals who provide dedicated support and assistance.
Working closely with residents their families, medical professionals and the wide Manse team, they provide vital hands-on leadership during each shift.
Their teamwork ensures that residents can enjoy a meaningful life, be part of their local community and receive the highest standard of care every day.
Locality
The Manse residential home is located at Cargoll Road, St Newlyn East operated by Harris care Ltd.
St Newlyn East is a small village located around 5 miles outside of Newquay Cornwall. The village has a strong local community who organise events throughout the year, The Manse is active within this community.
The Manse has excellent working relationships with the doctor’s surgery in Perranporth who provide on going advice and a weekly ward round t ensure the residents wellbeing. We have also fostered relationships with the pharmacy, district nursing team and occupational health team to ensure all of our resident’s medical needs are met.
The home provides care for older people over 65 and those living with dementia, offering a homely atmosphere with communal areas and a garden.
Key Details:
Care Types: Residential and Respite care.
Capacity: Accommodates up to 23 residents in 19 single and 2 shared rooms (21 en suite).
Support Provided: Companionship, end-of-life/palliative care, personal care, and support for bed-bound, physically frail, or wheelchair-bound individuals. Medication administration.
Management: The manager is Kirstin Tilley.
Nominated Individual: The nominated indivdual is Tariq Khan.
Funding: Accepts Local Authority, NHS Continuing Healthcare and private clients.
Location Authority: Cornwall.
Contact: 01872 510844.
Opening Hours: open 24 hours a day but we do ask for visitors to respect each residents preferences for rest.